Case

Lao Yang has opened a mobile phone repair shop at the entrance of the community for five years. With reliable technology and affordable prices, he has accumulated many repeat customers. But he has always been troubled by the procurement of mobile phone parts. The previous suppliers either had unstable supply or uneven quality of parts. Occasionally, customers would have problems again not long after replacing parts, which affected the reputation of the store. ​ By chance, Lao Yang heard in the peer exchange group that our store’s mobile phone parts are of good quality and stable supply, so he contacted our wholesale customer service with a try-it mentality. The customer service introduced our product advantages to him: the mobile phone screen is original quality, the battery has been strictly tested, the frame material meets the standards, and bulk purchase discounts can be provided. Lao Yang first ordered a batch of mobile phone screens, batteries and frames in small quantities. ​ After receiving the goods, Lao Yang first tested them himself and found that the screen display effect was good, the battery life was stable, and the frame size was accurate. He used these parts to repair several customers’ mobile phones. After a month of follow-up visits, the customers said that there were no problems. Lao Yang was relieved and began to cooperate with us for a long time.​ Recently, he purchased 50 mobile phone screens, 100 batteries and 30 frames in bulk from our store. The customer service not only gave him a very favorable wholesale price, but also told him in advance which models of parts were in short supply recently, so that he could prepare in advance. Lao Yang said that after cooperating with us, he no longer had to worry about the quality and supply of parts. The customer return rate was greatly reduced, and there were more and more repeat customers. The business in the store was much better than before. He planned to expand the scale of operation and continue to cooperate with us. ​

Xiao Zheng is a senior mobile game player. He plays games with his teammates for several hours every day after get off work. But recently his mobile phone has been getting less and less powerful. When playing “King of Glory”, it starts to freeze in less than half an hour, and the frame rate drops from 60 frames to 30 frames. It even shuts down suddenly during team battles. For this, he has been complained by his teammates several times, and he is also very depressed. ​ Xiao Zheng thought that the mobile phone memory was insufficient, and it was useless after cleaning up a lot of files. He went to the mobile phone repair shop for consultation. The master told him that the battery aging caused insufficient power supply, which affected the performance of the mobile phone. In addition, the frame of the mobile phone was slightly deformed because it was often charged while playing games, which affected the heat dissipation and further aggravated the freeze. ​ After hearing this, Xiao Zheng decided to replace the battery and frame. When he browsed in our store, he saw a high-performance gaming battery designed specifically for gamers, with long battery life and stable discharge, and a metal frame of the same model with good heat dissipation. He contacted the customer service, who detailed the advantages of these two products and said that the game freeze problem can be significantly improved after replacing them. The customer service also reminded him that the high-definition tempered film can protect the screen. After all, when playing games, fingers slide frequently and the screen is easily scratched.​ After Xiao Zheng placed the order, he received the goods the next day. He found a professional repair shop to replace the battery and frame. When playing games in a team at night, he was pleasantly surprised to find that the phone no longer lags, the frame rate is stable at 60 frames, and he played for three hours without turning it off. The body temperature is also much lower than before. He applied the tempered glass film recommended by the customer service, and his fingers slid more smoothly, and the operation was handy. He soon led his teammates to win several games. Xiao Zheng said happily that the money was well spent, and it felt like he had changed to a mobile phone specifically for playing games.

Xiao Chen is a sophomore. His parents bought him a mobile phone after the college entrance examination. He has used it for more than two years. Although it is a bit laggy, he has a lot of feelings for it and is reluctant to change it. However, the frame of the mobile phone has been bumped many times, and the corners have been worn flat. Some places are even dented, which makes the body a little loose. There is a gap between the screen and the back cover, and dust occasionally gets in. ​ Once, when Xiao Chen was reading in the library, his mobile phone accidentally slipped from the table to the ground. The loose frame made the corner of the screen warp up. He quickly pressed the screen back, but he was always uneasy, worried that the screen would fall off completely one day. He checked online and found that the mobile phone frame could be replaced, so he began to look for a reliable merchant. ​ After comparing several stores, Xiao Chen chose us because our product details have a detailed introduction to the frame material and installation tutorials. He contacted the customer service and reported the model of the mobile phone. The customer service quickly found a matching metal frame, saying that this frame is made of hard material and has good anti-bumping effect. The customer service also told Xiao Chen that buying a frame will give him a disassembly tool, which is very suitable for students like him who want to do it by himself. Xiao Chen was very excited and placed an order immediately. ​ Three days later, the frame arrived. Xiao Chen followed the tutorial and backed up the important data in the phone first, then used the disassembly tools provided to carefully disassemble the phone and remove the old frame. When he encountered something he didn’t understand during the process, he took a photo and sent it to the customer service, who quickly replied with guidance information. An hour later, the new frame was replaced. Xiao Chen assembled the phone and turned it on to try. The body fit tightly and there was no loose feeling. The frame was smooth and flat, and it felt almost the same as a new phone in the hand. He bought a new tempered glass film and put it on. The phone looked brand new. His roommates thought he had changed his phone. Xiao Chen said proudly: “I changed this frame myself. It saves money and gives me a sense of accomplishment.”