Case

Lao Yang has opened a mobile phone repair shop at the entrance of the community for five years. With reliable technology and affordable prices, he has accumulated many repeat customers. But he has always been troubled by the procurement of mobile phone parts. The previous suppliers either had unstable supply or uneven quality of parts. Occasionally, customers would have problems again not long after replacing parts, which affected the reputation of the store. ​ By chance, Lao Yang heard in the peer exchange group that our store’s mobile phone parts are of good quality and stable supply, so he contacted our wholesale customer service with a try-it mentality. The customer service introduced our product advantages to him: the mobile phone screen is original quality, the battery has been strictly tested, the frame material meets the standards, and bulk purchase discounts can be provided. Lao Yang first ordered a batch of mobile phone screens, batteries and frames in small quantities. ​ After receiving the goods, Lao Yang first tested them himself and found that the screen display effect was good, the battery life was stable, and the frame size was accurate. He used these parts to repair several customers’ mobile phones. After a month of follow-up visits, the customers said that there were no problems. Lao Yang was relieved and began to cooperate with us for a long time.​ Recently, he purchased 50 mobile phone screens, 100 batteries and 30 frames in bulk from our store. The customer service not only gave him a very favorable wholesale price, but also told him in advance which models of parts were in short supply recently, so that he could prepare in advance. Lao Yang said that after cooperating with us, he no longer had to worry about the quality and supply of parts. The customer return rate was greatly reduced, and there were more and more repeat customers. The business in the store was much better than before. He planned to expand the scale of operation and continue to cooperate with us. ​

Mr. Zhao is 65 years old this year. His biggest hobby after retirement is to use his mobile phone to read news, watch short videos, and occasionally video chat with his grandson who is far away. But his mobile phone has been used for more than four years. The screen is full of scratches, and the words are blurry, especially in the sun, the content is not clear at all. And the battery is not working. It can only be used for one day at most after charging. I forgot to charge it at night, and I couldn’t send a message to my grandson the next morning. ​ Mr. Zhao’s grandson came home during the holiday and saw that his grandfather’s mobile phone was so difficult to use, so he wanted to help him replace it with a new one, but Mr. Zhao disagreed and said: “It can still be used, it’s a waste of money to replace it.” The grandson had to find a way to help him replace the parts and found our store online. ​ When the grandson contacted the customer service, he specifically stated that it was for the elderly, hoping that the screen would be clear, the battery would be durable, and the operation would be simple. The customer service was very considerate and recommended an ordinary high-definition screen with clear display and moderate price. He also recommended a basic battery with moderate capacity but stable battery life, saying that it was very suitable for the elderly. The customer service also took into account that the elderly might not be able to install it, so they specially sent a simple installation video and told the grandson that he could find a repair shop near the community to help with the installation, and the cost was not high. ​ After the grandson placed the order, he received the goods very soon. He took Uncle Zhao to the repair shop at the entrance of the community and spent 20 yuan to replace the screen and battery. Uncle Zhao picked up the phone and tried it. The screen was very clear and the words were clearly visible. He no longer had to squint his eyes. The new battery is also very powerful. It can be used for two days on a single charge, and there is no need to worry if you forget to charge it at night. Uncle Zhao happily made a video call to his grandson and said, “This phone is the same as a new one. It is much more convenient to read news and chat. My eldest grandson is really good at doing things!”

Xiao Zheng is a senior mobile game player. He plays games with his teammates for several hours every day after get off work. But recently his mobile phone has been getting less and less powerful. When playing “King of Glory”, it starts to freeze in less than half an hour, and the frame rate drops from 60 frames to 30 frames. It even shuts down suddenly during team battles. For this, he has been complained by his teammates several times, and he is also very depressed. ​ Xiao Zheng thought that the mobile phone memory was insufficient, and it was useless after cleaning up a lot of files. He went to the mobile phone repair shop for consultation. The master told him that the battery aging caused insufficient power supply, which affected the performance of the mobile phone. In addition, the frame of the mobile phone was slightly deformed because it was often charged while playing games, which affected the heat dissipation and further aggravated the freeze. ​ After hearing this, Xiao Zheng decided to replace the battery and frame. When he browsed in our store, he saw a high-performance gaming battery designed specifically for gamers, with long battery life and stable discharge, and a metal frame of the same model with good heat dissipation. He contacted the customer service, who detailed the advantages of these two products and said that the game freeze problem can be significantly improved after replacing them. The customer service also reminded him that the high-definition tempered film can protect the screen. After all, when playing games, fingers slide frequently and the screen is easily scratched.​ After Xiao Zheng placed the order, he received the goods the next day. He found a professional repair shop to replace the battery and frame. When playing games in a team at night, he was pleasantly surprised to find that the phone no longer lags, the frame rate is stable at 60 frames, and he played for three hours without turning it off. The body temperature is also much lower than before. He applied the tempered glass film recommended by the customer service, and his fingers slid more smoothly, and the operation was handy. He soon led his teammates to win several games. Xiao Zheng said happily that the money was well spent, and it felt like he had changed to a mobile phone specifically for playing games.

Lao Zhou is the sales director of a company and often travels around the country to discuss business. Once when he was on a business trip to Shanghai, he was communicating with a client in the hotel lobby. When he stood up, his mobile phone slipped out of his suit pocket and fell on the marble floor with the screen facing down. The screen instantly cracked into a spider web and the touch screen failed. At that time, he had the contact information and contract documents of several important clients in his mobile phone. The broken screen could not work at all. He had to sign a contract with the client the next day, and he was so anxious that he was sweating. ​ Lao Zhou urgently searched for nearby mobile phone parts stores on the Internet and saw that our store supports expedited delivery and can be reached within the city on the same day, so he immediately contacted customer service. After understanding the situation, the customer service comforted him not to worry, and quickly found that the screen of his mobile phone model was in stock. He also recommended a small and easy-to-carry 10,000 mAh power bank for him to use as a backup before the phone was repaired. Lao Zhou quickly placed an order and chose the expedited delivery service. ​ Unexpectedly, less than three hours after placing the order, the courier delivered the goods to the hotel. Lao Zhou took the new screen and found a repair shop not far from the hotel according to the 24-hour repair shop information provided by the customer service. The repairman worked overtime and replaced the screen in an hour. Lao Zhou tried it and found that the touch screen was sensitive, just like a new one. He fully charged the power bank again. When he signed the contract with the customer the next day, the phone had enough power and everything went smoothly. ​ After returning from the business trip, Lao Zhou specially sent a thank-you message to our customer service, saying that our expedited delivery and high-quality products helped him solve a big problem and saved an important business. Now, he has become a frequent customer of our store and has recommended us to colleagues in the company who often travel on business.

Ms. Liu is a full-time mother. Her two-year-old baby is very naughty and always likes to snatch her mobile phone to play. The screen of her mobile phone has been broken by her baby twice before. It costs hundreds of yuan to replace the screen each time, which makes her feel distressed. Moreover, the battery of the mobile phone is getting less and less durable. After charging it once, she can watch parenting videos and send messages while playing with her baby, and it will be out of power in the afternoon. She always has to drag the charger everywhere. ​ Ms. Liu decided to give her mobile phone all-round protection this time. She searched for “fall-resistant mobile phone accessories” on the Internet and saw the products of our store, especially the tempered film that advertised “five-star fall-proof index”, which aroused her interest. She contacted the customer service and told her about her troubles. The customer service recommended the super-fall-resistant tempered film to her, saying that this tempered film is made of special materials and can withstand multiple falls and impacts, and also showed the fall-proof test video of the tempered film. ​ The customer service also took into account that she had no time to charge frequently with her baby, and recommended a durable battery with long battery life, saying that it can double the use time after replacing it. Ms. Liu thought it was very suitable, and saw that there was a matching fall-resistant mobile phone case in the store, so she bought it together.​ After receiving the product, Ms. Liu first put a tempered glass film on the phone, installed a phone case, and then went to the repair shop to replace the battery. That day, the baby grabbed the phone to play with it again and accidentally dropped it on the ground. Ms. Liu felt nervous and picked up the phone. The tempered glass film was intact and the phone screen was fine. She breathed a sigh of relief. The tempered glass film was indeed worthy of its reputation. And the new battery is also very powerful. It is fully charged in the morning and still has 30% power before going to bed at night. I no longer have to hold the charger all day. Ms. Liu said that with these protections, she no longer has to worry about using the phone when taking care of the baby.

Xiao Chen is a sophomore. His parents bought him a mobile phone after the college entrance examination. He has used it for more than two years. Although it is a bit laggy, he has a lot of feelings for it and is reluctant to change it. However, the frame of the mobile phone has been bumped many times, and the corners have been worn flat. Some places are even dented, which makes the body a little loose. There is a gap between the screen and the back cover, and dust occasionally gets in. ​ Once, when Xiao Chen was reading in the library, his mobile phone accidentally slipped from the table to the ground. The loose frame made the corner of the screen warp up. He quickly pressed the screen back, but he was always uneasy, worried that the screen would fall off completely one day. He checked online and found that the mobile phone frame could be replaced, so he began to look for a reliable merchant. ​ After comparing several stores, Xiao Chen chose us because our product details have a detailed introduction to the frame material and installation tutorials. He contacted the customer service and reported the model of the mobile phone. The customer service quickly found a matching metal frame, saying that this frame is made of hard material and has good anti-bumping effect. The customer service also told Xiao Chen that buying a frame will give him a disassembly tool, which is very suitable for students like him who want to do it by himself. Xiao Chen was very excited and placed an order immediately. ​ Three days later, the frame arrived. Xiao Chen followed the tutorial and backed up the important data in the phone first, then used the disassembly tools provided to carefully disassemble the phone and remove the old frame. When he encountered something he didn’t understand during the process, he took a photo and sent it to the customer service, who quickly replied with guidance information. An hour later, the new frame was replaced. Xiao Chen assembled the phone and turned it on to try. The body fit tightly and there was no loose feeling. The frame was smooth and flat, and it felt almost the same as a new phone in the hand. He bought a new tempered glass film and put it on. The phone looked brand new. His roommates thought he had changed his phone. Xiao Chen said proudly: “I changed this frame myself. It saves money and gives me a sense of accomplishment.”