Case

Mr. Zhao is 65 years old this year. His biggest hobby after retirement is to use his mobile phone to read news, watch short videos, and occasionally video chat with his grandson who is far away. But his mobile phone has been used for more than four years. The screen is full of scratches, and the words are blurry, especially in the sun, the content is not clear at all. And the battery is not working. It can only be used for one day at most after charging. I forgot to charge it at night, and I couldn’t send a message to my grandson the next morning. ​ Mr. Zhao’s grandson came home during the holiday and saw that his grandfather’s mobile phone was so difficult to use, so he wanted to help him replace it with a new one, but Mr. Zhao disagreed and said: “It can still be used, it’s a waste of money to replace it.” The grandson had to find a way to help him replace the parts and found our store online. ​ When the grandson contacted the customer service, he specifically stated that it was for the elderly, hoping that the screen would be clear, the battery would be durable, and the operation would be simple. The customer service was very considerate and recommended an ordinary high-definition screen with clear display and moderate price. He also recommended a basic battery with moderate capacity but stable battery life, saying that it was very suitable for the elderly. The customer service also took into account that the elderly might not be able to install it, so they specially sent a simple installation video and told the grandson that he could find a repair shop near the community to help with the installation, and the cost was not high. ​ After the grandson placed the order, he received the goods very soon. He took Uncle Zhao to the repair shop at the entrance of the community and spent 20 yuan to replace the screen and battery. Uncle Zhao picked up the phone and tried it. The screen was very clear and the words were clearly visible. He no longer had to squint his eyes. The new battery is also very powerful. It can be used for two days on a single charge, and there is no need to worry if you forget to charge it at night. Uncle Zhao happily made a video call to his grandson and said, “This phone is the same as a new one. It is much more convenient to read news and chat. My eldest grandson is really good at doing things!”

Lao Zhou is the sales director of a company and often travels around the country to discuss business. Once when he was on a business trip to Shanghai, he was communicating with a client in the hotel lobby. When he stood up, his mobile phone slipped out of his suit pocket and fell on the marble floor with the screen facing down. The screen instantly cracked into a spider web and the touch screen failed. At that time, he had the contact information and contract documents of several important clients in his mobile phone. The broken screen could not work at all. He had to sign a contract with the client the next day, and he was so anxious that he was sweating. ​ Lao Zhou urgently searched for nearby mobile phone parts stores on the Internet and saw that our store supports expedited delivery and can be reached within the city on the same day, so he immediately contacted customer service. After understanding the situation, the customer service comforted him not to worry, and quickly found that the screen of his mobile phone model was in stock. He also recommended a small and easy-to-carry 10,000 mAh power bank for him to use as a backup before the phone was repaired. Lao Zhou quickly placed an order and chose the expedited delivery service. ​ Unexpectedly, less than three hours after placing the order, the courier delivered the goods to the hotel. Lao Zhou took the new screen and found a repair shop not far from the hotel according to the 24-hour repair shop information provided by the customer service. The repairman worked overtime and replaced the screen in an hour. Lao Zhou tried it and found that the touch screen was sensitive, just like a new one. He fully charged the power bank again. When he signed the contract with the customer the next day, the phone had enough power and everything went smoothly. ​ After returning from the business trip, Lao Zhou specially sent a thank-you message to our customer service, saying that our expedited delivery and high-quality products helped him solve a big problem and saved an important business. Now, he has become a frequent customer of our store and has recommended us to colleagues in the company who often travel on business.

Ms. Liu is a full-time mother. Her two-year-old baby is very naughty and always likes to snatch her mobile phone to play. The screen of her mobile phone has been broken by her baby twice before. It costs hundreds of yuan to replace the screen each time, which makes her feel distressed. Moreover, the battery of the mobile phone is getting less and less durable. After charging it once, she can watch parenting videos and send messages while playing with her baby, and it will be out of power in the afternoon. She always has to drag the charger everywhere. ​ Ms. Liu decided to give her mobile phone all-round protection this time. She searched for “fall-resistant mobile phone accessories” on the Internet and saw the products of our store, especially the tempered film that advertised “five-star fall-proof index”, which aroused her interest. She contacted the customer service and told her about her troubles. The customer service recommended the super-fall-resistant tempered film to her, saying that this tempered film is made of special materials and can withstand multiple falls and impacts, and also showed the fall-proof test video of the tempered film. ​ The customer service also took into account that she had no time to charge frequently with her baby, and recommended a durable battery with long battery life, saying that it can double the use time after replacing it. Ms. Liu thought it was very suitable, and saw that there was a matching fall-resistant mobile phone case in the store, so she bought it together.​ After receiving the product, Ms. Liu first put a tempered glass film on the phone, installed a phone case, and then went to the repair shop to replace the battery. That day, the baby grabbed the phone to play with it again and accidentally dropped it on the ground. Ms. Liu felt nervous and picked up the phone. The tempered glass film was intact and the phone screen was fine. She breathed a sigh of relief. The tempered glass film was indeed worthy of its reputation. And the new battery is also very powerful. It is fully charged in the morning and still has 30% power before going to bed at night. I no longer have to hold the charger all day. Ms. Liu said that with these protections, she no longer has to worry about using the phone when taking care of the baby.

Xiao Zhang has been engaged in the food delivery industry for three years. His mobile phone is his “lifeline” for work. He can’t do without it for taking orders, navigating, and contacting customers. But recently, his mobile phone battery is getting weaker and weaker. He charges it fully in the morning and leaves home, but only 20% of the battery is left in less than half a day. He has to borrow power from a power bank three times a day, which not only wastes time, but also may miss orders. Once, because his mobile phone suddenly shut down, he missed a large order and was upset for several days. ​ Xiao Zhang thought about changing his mobile phone, but the price of thousands of yuan made him discouraged. After all, it’s not easy to make money. A colleague told him: “Just change the battery. It’s cheap and practical. I changed it in a store before, and the battery life is very good.” Xiao Zhang quickly asked the name of the store, which was our store. He opened our store page and saw various types of batteries. He was a little dazzled, so he contacted customer service. ​ The customer service learned that he was a food delivery man and had high requirements for the battery life of his mobile phone, so he recommended a large-capacity and high-density battery to him, saying that this battery has a capacity 10% larger than the original battery and can improve the battery life a lot. The customer service also took into account that he had no place to charge his phone when he rested on the roadside at noon, and recommended a 20,000 mAh fast-charging power bank, which was small in size, could be put in his pocket, and charged quickly. Xiao Zhang calculated that the cost of replacing the battery and buying a power bank was less than one-tenth of the new phone, so he immediately placed an order. ​ After receiving the goods, Xiao Zhang spent 30 yuan to replace the battery at the repair shop at the entrance of the community. When he was running orders that afternoon, he was surprised to find that from 2 pm to 8 pm, only half of the phone’s power was used. During the lunch break, he used a power bank to charge his phone, and it was charged to 80% in half an hour. Now, Xiao Zhang goes out every day to fully charge his phone, and then brings a power bank with him. He doesn’t have to worry about his phone running out of power all day. The number of orders he receives is much higher than before, and he praises our products to everyone he meets.